What to expect:

Your property has been Health and Safety checked

This means we have:

Checked all electric and gas installations to make sure they’re safe and in working order, including

• Turning on and testing the gas supply
• A landlords gas safety certificate and an electrical NICEIC certificate will be provided to the incoming tenant
• All properties will have adequate heating to the living accommodation – with a minimum one space heating to living room and dining room. This will be either gas fire, electric storage heater or radiators
• Hot water cylinders will be insulated
• All heating systems will have environmental controls
• Where Arena provides any white goods, they will be checked and tested to make sure they are safe for use
• All rooms to have a minimum number of electric sockets*
• All properties to have at least one t.v aerial socket in the living room
• All new hot water cylinders will have an Immersion heater back up
• All two storey properties to have a  minimum of two mains powered smoke alarms on the ground and first floors
• All hot and cold water pipes to be fully insulated and storage tanks to be provided with a well fitted lid/cover

Checked the building is structurally sound, including

• Chimneys
• Flashings
• Pitched Roofs
• Flat roofs Fascia Boards and Soffits
• Gutters, rainwater Goods and Drainage
• Brickwork and Pointing to be free from severe signs of deterioration
• All boundaries to have adequate and secure fencing and walls where previously erected
• All fencing, railings, gates etc to be secure, safe and in good working order

Checked the property is secure and weather tight including:

All windows are fully operational and all downstairs windows have lockable handles

All windows are weather tight and draught free

All front and rear doors will be fitted with a 5 lever mortice lock or equivalent

All external doors to open and close correctly

All glazing to be secure, free from damage and weather-tight

Checked all landlords’ fittings are in working order e.g. kitchen and bathroom sanitary ware including:

• All sinks and kitchen units to be clean, secure and free from operating defects
• All kitchens to contain minimum number of wall and base units for the property size*
• All worktops to match and be clean and securely fixed
• All floor tiles or sheet vinyl to be securely fixed
• All bathroom fittings to be free from stains, cracks and have plugs and chains attached
• Bath and basin to be surrounded by splashback, where tiling is missing and no match available, white tiles will be used.
• All existing shower fittings to be fully functional or removed prior to letting

Changed the external door locks (unless exceptional circumstances)

• All internal doors will be fitted with lever furniture and all doors to open and close correctly

We have also:

Cleared the property of any belongings and rubbish left by the previous resident, including

All rubbish and debris to be removed from the front and rear of the property including outbuildings

Completed all urgent repair work

Have swept and cleaned your home, ready for you to move in and decorate.

We have removed all non standard electrical fittings and replaced with British Safety standard fittings

What we will do:

We will give you a decorating allowance if the property is in a poor decorative state

This will be agreed with your Customer Service Manager.

Any non-urgent works will be completed around you after you move into the property

We will do this work by appointment in agreement with you.

We will, where practical, leave plumbing for washing machines.

We will give you a Resident’s Handbook

We will endeavour to provide details and timescales of any planned works that are ‘in the pipeline’ for the future.

We will visit you after 4 weeks and check all is satisfactory, and complete a questionnaire to record your comments so helping future improvements.

We will arrange for the supply of gas or electricity if requested by you at signup.

What we will not do:

We will not arrange for the supply of gas or electricity meters from your providers.

We will not connect gas or electric cookers, or carry out their repair unless they are provided by us.

We will not connect washing machines

We will not normally decorate.  This is only done in exceptional circumstances.

We will not insure your contents or fixtures and fittings

What we expect of you:

To take meter readings and inform suppliers

To make arrangements as soon as your gas and electric is connected to allow us access to complete our final Gas and Electric checks,

Allow Arena access for the yearly servicing of the Gas central heating system and inspection of the Gas supply. If we are not allowed access we will take legal action to gain access

Inform all utilities and Council Tax department of your tenancy start date.

To report any repair problems, as soon as possible, to our contractors on the Freephone service provided,

To take care of your property

We strongly advise that you take out your own contents insurance

Why we have done this:

We have consulted residents and other providers and incorporated the findings into our procedures.

We have produced this leaflet as a guide to what standard you should expect from your new home

* where we have indicated a minimum number of fittings/sockets, these will be confirmed by your Customer Service Manager on viewing the property

One bedroom flats or bungalows - Max Occupants 2 people (Singles or Couples)
Two bedroom flats - Max Occupants ideally 3 people (Singles, Couples or Family with one child)
Three bedroom house - Max Occupants ideally 5 People (Family with 2 or 3 children)